Privacy and Cookie Policy

This policy is effective as from 30 September 2021

 

Your privacy is very important to us. This policy explains how we use your personal data. By using or accessing our Services in any manner, you acknowledge that you accept the terms, conditions and policies outlined below, and you hereby consent that we will collect, use and share your information as described in this Privacy Policy.

 

Remember that your use of the Mibagu is at all times subject to our Terms of Use, which incorporates this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Use.

 

Privacy Policy Table of Contents

 

  • What this Privacy Policy Covers
  • Personal Data
  • How We Share Your Personal Data
  • Tracking Tools, Advertising and Opt-Out
  • Data Security and Retention
  • Personal Data of Children
  • Changes to this Privacy Policy
  • Contact Information

 

What this Privacy Policy Covers

This Privacy Policy covers how we treat Personal Data that we gather when you access or use our Services. “Personal Data” means any information that identifies or relates to a particular individual and also includes information referred to as “personally identifiable information” or “personal information” under applicable data privacy laws, rules or regulations. This Privacy Policy does not cover the practices of companies we don’t own or control people we don’t manage.

 

Personal Data

Personal Data that we collect.

Profile or Contact Data

 

Examples of Personal Data We Collect

First and last name

Email

Profile Photo

Password

Device/IP Data

IP address

Device ID

Domain server

Type of device/operating system/browser used to access the Services

Web Analytics

Web page interactions

Referring webpage/source through which you accessed the Services

Statistics associated with the interaction between device or browser and the Services

Service Providers

Information from your social media profiles, if provided

Service Providers

Gender (optional)

Race (optional)

Professional or Employment-Related Data

Business information provided through ad placements or other interactions

 

We collect Personal Data about you from the following categories of sources:

You

When you provide such information directly to us.

When you create an account or use our interactive tools and Services.

When you voluntarily provide information in free-form text boxes through the Services or through responses to polls, surveys or questionnaires.

When you send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it. or otherwise contact us.

When you use the Services and such information is collected automatically.

Through Cookies (defined in the “Tracking Tools, Advertising and Opt-Out” section below).

If you use a location-enabled browser, we may receive information about your location.

If you download and install certain applications and software we make available such as our Mibachat app, we may receive and collect information transmitted from your computing device for the purpose of providing you the relevant Services, such as information regarding when you are logged on and available to receive updates or alert notices.

 

Categories of Third Parties with Whom We Share this Personal Data:

Vendors

We may use analytics providers to analyse how you interact and engage with the Services, or third parties may help us provide you with customer support.

We may use vendors to obtain information to generate leads and create user profiles.

Advertising Partners

We receive information about you from some of our vendors who assist us with marketing or promotional services related to how you interact with our websites, applications, products, Services, advertisements or communications.

 

Our Commercial or Business Purposes for Collecting Personal Data

Providing, Customizing and Improving the Services

Creating and managing your account or other user profiles.

Providing you with the products, services or information you request (including processing orders and billing, if applicable).

Meeting or fulfilling the reason you provided the information to us.

Providing support and assistance for the Services.

Improving the Services, including testing, research, internal analytics and product development.

Personalizing the Services, website content and communications based on your preferences.

Doing fraud protection, security and debugging.

Marketing the Services

Marketing and selling the Services.

Showing you advertisements, including interest-based or online behavioural advertising.

Corresponding with You

Responding to correspondence that we receive from you, contacting you when necessary or requested, and sending you information about Mibagu or the Services.

Sending emails and other communications according to your preferences or that display content that we think will interest you.

 

Meeting Legal Requirements and Enforcing Legal Terms

Fulfilling our legal obligations under applicable law, regulation, court order or other legal process, such as preventing, detecting and investigating security incidents and potentially illegal or prohibited activities.

Protecting the rights, property or safety of you, Mibagu or another party.

Enforcing any agreements with you.

Responding to claims that any posting or other content violates third-party rights.

Resolving disputes.

We will not collect additional categories of Personal Data (such as audio or video uploads) or use the Personal Data we collected for materially different, unrelated or incompatible purposes without providing you notice.

 

How We Share Your Personal Data

We disclose your Personal Data to the categories of service providers and other parties listed in this section. Depending on country laws that may be applicable to you, some of these disclosures may constitute a “sale” of your Personal Data. For more information, please refer to the state-specific sections below.

 

Service Providers.

These parties help us provide the Services or perform business functions on our behalf. They include:

Hosting, technology and communication providers.

Security and fraud prevention consultants.

Support and customer service vendors.

Analytics providers.

Payment processors.

Advertising Partners. These parties help us market our services and provide you with other offers that may be of interest to you. They include:

Data brokers.

Analytics Partners. These parties provide analytics on web traffic or usage of the Services. They include:

Companies that track how users found or were referred to the Services.

Companies that track how users interact with the Services.

Business Partners. These parties partner with us in offering various services. They include:

Businesses that you have a relationship with.

Companies that we partner with to offer joint promotional offers or opportunities.

Parties You Authorize, Access or Authenticate

Third parties you access through the services.

Social media services.

Other users.

 

Legal Obligations

We may share any Personal Data that we collect with third parties in conjunction with any of the activities set forth under “Meeting Legal Requirements and Enforcing Legal Terms” in the “Our Commercial or Business Purposes for Collecting Personal Data” section above.

 

Business Transfers

All of your Personal Data that we collect may be transferred to a third party if we undergo a merger, acquisition, bankruptcy or other transaction in which that third party assumes control of our business (in whole or in part). Should one of these events occur, we will make reasonable efforts to notify you before your information becomes subject to different privacy and security policies and practices.

 

Data that is Not Personal Data

We may create aggregated, de-identified or anonymized data from the Personal Data we collect, including by removing information that makes the data personally identifiable to a particular user. We may use such aggregated, de-identified or anonymized data and share it with third parties for our lawful business purposes, including to analyse, build and improve the Services and promote our business, provided that we will not share such data in a manner that could identify you.

 

Tracking Tools, Advertising and Opt-Out

The Services use cookies and similar technologies such as pixel tags, web beacons, clear GIFs and (collectively, “Cookies”) to enable our servers to recognize your web browser, tell us how and when you visit and use our Services, analyse trends, learn about our user base and operate and improve our Services. Cookies are small pieces of data– usually text files – placed on your computer, tablet, phone or similar device when you use that device to access our Services. We may also supplement the information we collect from you with information received from third parties, including third parties that have placed their own Cookies on your device(s). Please note that because of our use of Cookies, the Services do not support “Do Not Track” requests sent from a browser at this time.

 

We use the following types of Cookies:

Essential Cookies. Essential Cookies are required for providing you with features or services that you have requested. For example, certain Cookies enable you to log into secure areas of our Services. Disabling these Cookies may make certain features and services unavailable.

Functional Cookies. Functional Cookies are used to record your choices and settings regarding our Services, maintain your preferences over time and recognize you when you return to our Services. These Cookies help us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Performance/Analytical Cookies. Performance/Analytical Cookies allow us to understand how visitors use our Services. They do this by collecting information about the number of visitors to the Services, what pages visitors view on our Services and how long visitors are viewing pages on the Services. Performance/Analytical Cookies also help us measure the performance of our advertising campaigns in order to help us improve our campaigns and the Services’ content for those who engage with our advertising. For example, Google Inc. (“Google”) uses cookies in connection with its Google Analytics services. Google’s ability to use and share information collected by Google Analytics about your visits to the Services is subject to the Google Analytics Terms of Use and the Google Privacy Policy. You have the option to opt-out of Google’s use of Cookies by visiting the Google advertising opt-out page at www.google.com/privacy_ads.html or the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout/.

Retargeting/Advertising Cookies. Retargeting/Advertising Cookies collect data about your online activity and identify your interests so that we can provide advertising that we believe is relevant to you. For more information about this, please see the section below titled “Information about Interest-Based Advertisements.”

You can decide whether or not to accept Cookies through your internet browser’s settings. Most browsers have an option for turning off the Cookie feature, which will prevent your browser from accepting new Cookies, as well as (depending on the sophistication of your browser software) allow you to decide on acceptance of each new Cookie in a variety of ways. You can also delete all Cookies that are already on your device. If you do this, however, you may have to manually adjust some preferences every time you visit our website and some of the Services and functionalities may not work.

To explore what Cookie settings are available to you, look in the “preferences” or “options” section of your browser’s menu. To find out more information about Cookies, including information about how to manage and delete Cookies, please visit http://www.allaboutcookies.org/ or https://ico.org.uk/for-the-public/online/cookies/ if you are located in the European Union.

 

Information about Interest-Based Advertisements:

We display advertisements, and also allow third-party ad networks, including third-party ad servers, ad agencies, ad technology vendors and research firms, to serve advertisements through the Services. These advertisements may be targeted to users who fit certain general profile categories or display certain preferences or behaviours (“Interest-Based Ads”). Information for Interest-Based Ads (including Personal Data) may be provided to us by you, or derived from the usage patterns of particular users on the Services and/or services of third parties. Such information may be gathered through tracking users’ activities across time and unaffiliated properties, including when you leave the Services. To accomplish this, we or our service providers may deliver Cookies, including a file (known as a “web beacon”) from an ad network to you through the Services. Web beacons allow ad networks to provide anonymized, aggregated auditing, research and reporting for us and for advertisers. Web beacons also enable ad networks to serve targeted advertisements to you when you visit other websites. Web beacons allow ad networks to view, edit or set their own Cookies on your browser, just as if you had requested a web page from their site.

 

Data Security and Retention

We seek to protect your Personal Data from unauthorized access, use and disclosure using appropriate physical, technical, organizational and administrative security measures based on the type of Personal Data and how we are processing that data. You should also help protect your data by appropriately selecting and protecting your password and/or other sign-on mechanism; limiting access to your computer or device and browser; and signing off after you have finished accessing your account. Although we work to protect the security of your account and other data that we hold in our records, please be aware that no method of transmitting data over the internet or storing data is completely secure.

 

We retain Personal Data about you for as long as you have an open account with us or as otherwise necessary to provide you with our Services. In some cases we retain Personal Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. We may further retain information in an anonymous or aggregated form where that information would not identify you personally.

 

Personal Data of Children

As noted in the Terms of Use, we do not knowingly collect or solicit Personal Data about children under 16 years of age; if you are a child under the age of 16, please do not attempt to register for or otherwise use the Services or send us any Personal Data. If we learn we have collected Personal Data from a child under 16 years of age, we will delete that information as quickly as possible. If you believe that a child under 16 years of age may have provided Personal Data to us, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Access

You have the right to request certain information about our collection and use of your Personal Data over the past 12 months. In response, we will provide you with the following information:

The categories of Personal Data that we have collected about you.

The categories of sources from which that Personal Data was collected.

The business or commercial purpose for collecting or selling your Personal Data.

The categories of third parties with whom we have shared your Personal Data.

The specific pieces of Personal Data that we have collected about you.

If we have disclosed your Personal Data to any third parties for a business purpose over the past 12 months, we will identify the categories of Personal Data shared with each category of third party recipient. If we have sold your Personal Data over the past 12 months, we will identify the categories of Personal Data sold to each category of third party recipient.

 

Deletion

You have the right to request that we delete the Personal Data that we have collected about you but this is subject to certain exceptions: for example, we may need to retain your Personal Data to provide you with the Services or complete a transaction or other action you have requested. If your deletion request is subject to one of these exceptions, we may deny your deletion request.

 

Exercising Your Rights

To exercise the rights described above, you or your Authorized Agent (defined below) must send us a request that (1) provides sufficient information to allow us to verify that you are the person about whom we have collected Personal Data, and (2) describes your request in sufficient detail to allow us to understand, evaluate and respond to it. Each request that meets both of these criteria will be considered a “Valid Request.” We may not respond to requests that do not meet these criteria. We will only use Personal Data provided in a Valid Request to verify your identity and complete your request. You do not need an account to submit a Valid Request.

We will work to respond to your Valid Request within 45 days of receipt. We will not charge you a fee for making a Valid Request unless your Valid Request(s) is excessive, repetitive or manifestly unfounded. If we determine that your Valid Request warrants a fee, we will notify you of the fee and explain that decision before completing your request.

You may submit a Valid Request using the following email us at: This email address is being protected from spambots. You need JavaScript enabled to view it.

You may also authorize an agent (an “Authorized Agent”) to exercise your rights on your behalf. To do this, you must provide your Authorized Agent with written permission to exercise your rights on your behalf, and we may request a copy of this written permission from your Authorized Agent when they make a request on your behalf.

 

Personal Data Sales Opt-Out and Opt-In

We sell your Personal Data, subject to your right to opt-out of these sales.

As described in the “Tracking Tools, Advertising and Opt-Out” section above, we have incorporated Cookies from certain third parties into our Services. These Cookies allow those third parties to receive information about your activity on our Services that is associated with your browser or device. Those third parties may use that data to serve you relevant ads on our Services or on other websites you visit. Sharing your data through third party Cookies for online advertising may be considered a “sale” of information. You can opt out of these sales by following the instructions in this section.

 

We may sell your Personal Data to the following categories of third parties:

Ad Networks.

 

You have the right to opt-out of the sale of your Personal Data. You can opt-out mailing us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Once you have submitted an opt-out request, we will not ask you to reauthorize the sale of your Personal Data for at least 12 months.

 

To our knowledge, we do not sell the Personal Data of minors under 18 years of age.

We Will Not Discriminate Against You for Exercising Your Rights to your privacy.

We will not deny you our goods or services, charge you different prices or rates, or provide you a lower quality of goods and services if you request that we do not share your information.

If there are any conflicts between this section and any other provision of this Privacy Policy, the policy or portion that is more protective of Personal Data shall control to the extent of such conflict. If you have any questions about this section or whether any of the following applies to you, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

 

Personal Data Use and Processing Grounds

The “Our Commercial or Business Purposes for Collecting Personal Data” section above explains how we use your Personal Data.

We will only process your Personal Data if we have a lawful basis for doing so. Lawful bases for processing include consent, contractual necessity and our “legitimate interests” or the legitimate interest of others, as further described below.

Contractual Necessity: We process the following categories of Personal Data as a matter of “contractual necessity”, meaning that we need to process the data to perform under our Terms of Use with you, which enables us to provide you with the Services. When we process data due to contractual necessity, failure to provide such Personal Data will result in your inability to use some or all portions of the Services that require such data.

Personal Data processed for contractual necessity

Legitimate Interest: We process the following categories of Personal Data when we believe it furthers the legitimate interest of us or third parties.

Personal Data processed for legitimate interest

We may also de-identify or anonymize Personal Data to further our legitimate interests.

Examples of these legitimate interests include:

Providing, customizing and improving the Services.

Marketing the Services.

Corresponding with you.

Meeting legal requirements and enforcing legal terms.

Completing corporate transactions.

Consent: In some cases, we process Personal Data based on the consent you expressly grant to us at the time we collect such data. When we process Personal Data based on your consent, it will be expressly indicated to you at the point and time of collection.

Other Processing Grounds: From time to time we may also need to process Personal Data to comply with a legal obligation, if it is necessary to protect the vital interests of you or other data subjects, or if it is necessary for a task carried out in the public interest.

 

Sharing Personal Data

The “How We Share Your Personal Data” section above details how we share your Personal Data with third parties.

You have certain rights with respect to your Personal Data, including those set forth below. For more information about these rights, or to submit a request, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. Please note that in some circumstances, we may not be able to fully comply with your request, such as if it is frivolous or extremely impractical, if it jeopardizes the rights of others, or if it is not required by law, but in those circumstances, we will still respond to notify you of such a decision. In some cases, we may also need you to provide us with additional information, which may include Personal Data, if necessary to verify your identity and the nature of your request.

Access: You can request more information about the Personal Data we hold about you and request a copy of such Personal Data. You can also access certain amount of your Personal Data by logging on to your account.

Rectification: If you believe that any Personal Data we are holding about you is incorrect or incomplete, you can request that we correct or supplement such data. You can also correct some of this information directly by logging on to your account.

Erasure: You can request that we erase some or all of your Personal Data from our systems.

Withdrawal of Consent: If we are processing your Personal Data based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any time. Please note, however, that if you exercise this right, you may have to then provide express consent on a case-by-case basis for the use or disclosure of certain of your Personal Data, if such use or disclosure is necessary to enable you to utilize some or all of our Services.

Portability: You can ask for a copy of your Personal Data in a machine-readable format. You can also request that we transmit the data to another controller where technically feasible.

Objection: You can contact us to let us know that you object to the further use or disclosure of your Personal Data for certain purposes, such as for direct marketing purposes.

Restriction of Processing: You can ask us to restrict further processing of your Personal Data.

 

Transfers of Personal Data

The Services are hosted and operated in Namibia through Mibagu and its service providers, and if you do not reside in Namibia the laws may differ from the laws where you reside. By using the Services, you acknowledge that any Personal Data about you, regardless of whether provided by you or obtained from a third party, is being provided to Mibagu in Namibia and will be hosted on Namibian servers, and you authorize Mibagu to transfer, store and process your information to and in Namibia, and possibly other countries. You hereby consent to the transfer of your data to Namibia. In certain situations, we may be required to disclose Personal Data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

 

Changes to this Privacy Policy

We’re constantly trying to improve our Services, so we may need to change this Privacy Policy from time to time, but we will alert you to any such changes by placing a notice on the Mibagu website, by sending you an email and/or by some other means. Please note that if you’ve opted not to receive legal notice emails from us (or you haven’t provided us with your email address), those legal notices will still govern your use of the Services, and you are still responsible for reading and understanding them. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes. Use of information we collect is subject to the Privacy Policy in effect at the time such information is collected.

 

Contact Information

If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your Personal Data or your choices and rights regarding such collection and use, please do not hesitate to contact us at: www.mibagu.com or send us a mail at

This email address is being protected from spambots. You need JavaScript enabled to view it.